Woof hello, dear pack member! Welcome to Dog Supply Store (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website dogsupplystoreus.com and all purchases made through our store.

By accessing our website and making a purchase, you agree to be bound by these Terms and Conditions and our Privacy Policy. Please read them carefully before using our services.

1. Who We Are and Our Commitment to You

Dog Supply Store is a premium retailer of quality products for your furry family members. We’re located at 3264 Boone Crockett Lane, Seattle, US 98109. Our mission is to provide paw-some products and outstanding service to dog parents worldwide.

We’ve designed these terms to be fair, transparent, and easy to understand—because we value our relationship with you and your four-legged friends.

2. Your Account Responsibilities

When you create an account with us, you agree to:

  • Provide accurate, current, and complete information
  • Maintain the security of your password and accept all risks of unauthorized access
  • Promptly update your information if it changes
  • Be responsible for all activities that occur under your account

You must be at least 18 years old to create an account and make purchases on our website.

3. Products and Services Description

We offer a variety of high-quality dog products including:

  • Dog Beds & Furniture
  • Dog Carriers & Travel Products
  • Dog Flea & Tick Control
  • Dog Food
  • Dog Grooming Supplies
  • Dog Health Supplies
  • Dog Toys

We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device’s display will perfectly reflect color, texture, or detail.

All product descriptions are subject to change without notice at our sole discretion.

4. Ordering and Payment Terms

Placing Orders

When you place an order, you’re making an offer to purchase products subject to these Terms. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available, inaccuracies, or errors in product information.

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

By providing payment information, you represent that you have the legal right to use the payment method. All payments are processed securely.

Pricing

All prices are in US Dollars. We reserve the right to adjust prices at any time, but changes will not affect already confirmed orders.

5. Shipping Policy

We ship to most locations worldwide, though we’re unable to ship to some parts of Asia and a few other remote locations.

Processing Time

Please allow 1-2 business days for us to process your order after payment is confirmed.

Shipping Methods

We offer two shipping options:

  • Standard Shipping: Shipped via DHL or FedEx for $12.95. Delivery in 10-15 business days after shipment.
  • Free Shipping: Available for orders over $50, shipped via EMS. Delivery in 15-25 business days after shipment.

These are estimated transit times and may occasionally be affected by factors outside our control, like customs processing.

Shipping Restrictions

Some products may have shipping restrictions due to their nature (e.g., certain health supplies or food items). We’ll notify you if any items in your order cannot be shipped to your location.

6. Returns and Exchanges

Your satisfaction is our priority! Please review our return policy carefully.

Return Window

We accept returns and exchanges within 15 days of you receiving your items.

Return Conditions

To be eligible for a return, your item must be:

  • Unused and in the same condition as received
  • In its original packaging with all tags and accessories
  • Accompanied by your receipt or proof of purchase

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened Dog Food containers or bags
  • Used Dog Grooming Supplies
  • Opened Dog Health Supplies and medications
  • Opened Dog Flea & Tick Control products

Return Process

To initiate a return or exchange:

  1. Email our customer support at [email protected] within 15 days of receipt
  2. Wait for our instructions—do not send items without authorization
  3. Pack items securely in original packaging with all tags
  4. Ship to the address provided in your return authorization

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item). We recommend using a trackable service with insurance.

Refunds

Once we receive and inspect your return, we’ll process your refund within 3-5 business days. The refund will be issued to your original payment method:

  • Credit/Debit Cards: 5-10 business days to appear on your statement
  • PayPal: 3-5 business days

Original shipping costs are non-refundable. If you received free shipping, the standard shipping fee will be deducted from your refund.

Exchanges

We’re happy to exchange items for different sizes or colors, subject to availability. If exchanging for a differently priced item, we’ll refund or charge the difference.

7. Intellectual Property Rights

All content on this website, including text, graphics, logos, images, and product descriptions, is the property of Dog Supply Store or our content suppliers and is protected by international copyright laws.

You may not reproduce, distribute, or create derivative works from any content without our express written permission.

8. Limitation of Liability

Dog Supply Store will not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of our website or products.

Our total liability for any claim related to your use of the website or products is limited to the amount you paid for the products.

We are not responsible for delays or failures in performance resulting from causes beyond our reasonable control.

9. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of Washington, without regard to its conflict of law principles.

11. Changes to Terms

We may update these Terms and Conditions from time to time. The updated version will be posted on our website with a revised “Last Updated” date. Your continued use of our website after changes constitutes acceptance of the new terms.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]
Address: 3264 Boone Crockett Lane, Seattle, US 98109

Thank you for trusting Dog Supply Store with your pet’s needs. We’re honored to serve you and your furry family member!

Woofly yours,
The Team at Dog Supply Store