Privacy Policy

Woof hello, fellow dog lover! At Dog Supply Store, we value not only the happiness and well-being of your furry family members but also the privacy and security of your personal information. Just as we carefully select our products for quality and safety, we approach your data with the same level of care and respect.

This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website dogsupplystoreus.com or make a purchase from us. By using our site, you agree to the practices described in this policy.

1. Information We Collect

When you shop with us, we may collect the following types of information:

• Personal Information: Name, email address, shipping address, phone number, and payment details when you make a purchase
• Transaction Information: Details about products you purchase and your payment method
• Technical Information: IP address, browser type, device information, and pages you visit on our site
• Communication Data: Records of correspondence when you contact our customer support team

2. How We Use Your Information

We use your information to provide you with a pawsitively wonderful shopping experience:

• Process your orders and deliver products to your doorstep
• Communicate with you about orders, products, services, and promotional offers
• Improve our website, product selection, and customer service
• Prevent fraud and enhance the security of our website
• Comply with legal obligations and enforce our policies

3. Data Sharing and Disclosure

We value your trust and only share your information in the following circumstances:

• Service Providers: We work with trusted partners who help us operate our website, process payments, fulfill orders, and deliver packages. These providers only have access to the information necessary to perform their functions.
• Payment Processors: When you make a purchase, your payment information is processed through secure partners like Visa, MasterCard, JCB, and PayPal.
• Legal Requirements: We may disclose information if required by law or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as a business asset.

We do not sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your information’s security is as important to us as the safety of the toys we sell for your pup. We implement appropriate technical and organizational measures to protect your data:

• All transactions are processed through a secure payment gateway using encryption technology
• We regularly monitor our systems for possible vulnerabilities and attacks
• We limit access to your personal information to employees who need it to perform their job functions

While we implement these safeguards, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your information but cannot guarantee its absolute security.

5. Your Rights and Choices

As our valued customer, you have rights regarding your personal information:

• Access and Update: You can review and update your account information by logging into your account on our website
• Marketing Communications: You can opt-out of receiving marketing emails by following the unsubscribe instructions included in these emails
• Data Deletion: You may request deletion of your personal information, subject to certain legal obligations we may have
• Cookie Preferences: You can control cookies through your browser settings (see below for more information)

To exercise any of these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for basic functions like adding items to your cart and processing payments
• Analytical Cookies: Help us understand how visitors interact with our website so we can improve it
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

7. International Data Transfers

As we serve customers globally (excluding Asia and some remote regions), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information when transferred internationally.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last Updated” date.

10. Contact Us

Thank you for trusting Dog Supply Store with both your pet’s happiness and your personal information. We’re committed to keeping both safe and secure!

Woofly yours,
The Team at Dog Supply Store