Welcome to Dog Supply Store’s FAQ page! We’re here to help answer your questions about our products, shipping, returns, and more. Our goal is to make your shopping experience as smooth and enjoyable as possible for you and your furry friend.

Products

What types of products do you offer for dogs?
We offer a wide range of premium dog supplies including comfortable beds and furniture, carriers and travel products, effective flea and tick control, nutritious food, grooming supplies, health supplies, and fun toys to keep your pup entertained.
Are your dog foods and health supplies high quality?
Absolutely! We’re dog lovers first and a store second. We carefully curate all our products to ensure they meet our high standards for quality, safety, and value. Your furry family member deserves nothing but the best!

Ordering & Account

How do I create an account?
You can create an account during checkout by providing your email address and creating a password. Having an account allows you to track orders, save your shipping information, and view your order history.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Shipping & Delivery

What shipping options are available?
We offer two convenient shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 days after shipment)
– Free Shipping: For orders over $50 via EMS (15-25 days after shipment)
How long does it take to process orders?
We process all orders within 1-2 business days before they’re shipped. You’ll receive a confirmation email once your order is on its way!
Do you ship internationally?
Yes! We ship globally to dog lovers worldwide, though we’re unable to deliver to Asia and some remote regions due to logistical constraints. Feel free to contact us if you’re unsure about your location.
Can I track my order?
Absolutely! Once your order ships, we’ll send you a tracking number via email so you can follow your package’s journey to your doorstep.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date you receive your items. If anything isn’t perfect with your delivery, please reach out to us at [email protected].
How do I initiate a return?
Simply email our support team at [email protected] with your order number and the reason for return. We’ll guide you through the process and help make it right!

Contact & Support

How can I contact customer service?
Our friendly team is always ready to help! Email us at [email protected] for assistance with shipping, returns, or product recommendations. We respond promptly because we know your dog’s happiness is important.
Where are you located?
We’re based in beautiful Seattle at 3264 Boone Crockett Lane, Seattle, US 98109. Founded by passionate dog lovers, we serve customers across the globe!

Still have questions? Don’t hesitate to reach out to us at [email protected]. We’re here to help you and your furry friend!

Woofly yours,
The Team at Dog Supply Store