Delivery

At Dog Supply Store, we understand that your furry family members deserve the best, and that includes getting their premium supplies delivered right to your doorstep in a timely and reliable manner. Founded by passionate dog lovers in Seattle, we are committed to ensuring that your experience with us is as joyful and convenient as possible, from browsing our curated products to receiving your order.

Shipping Options

We offer two convenient shipping methods to cater to your needs, whether you’re in a hurry or looking to save on delivery costs. Both options are designed to ensure your dog’s beds, toys, food, and other essentials arrive safely and efficiently.

• Standard Shipping: For those who need their items sooner, we partner with trusted carriers like DHL or FedEx. This option costs $12.95 and delivers your order within 10-15 days after shipment. It’s perfect for when you’re stocking up on must-have items like dog flea control or health supplies.
• Free Shipping: For orders over $50, we provide free shipping via EMS. This economical choice takes 15-25 days after shipment, ideal for bulk purchases of dog food, grooming supplies, or furniture that you can plan ahead for.

Processing and Delivery Times

We know you’re eager to see your dog enjoy their new toys or cozy bed, so we process all orders within 1-2 business days. After that, the delivery time depends on your chosen shipping method and your location. Since we ship globally (excluding Asia and some remote areas), most customers in the US and other served regions can expect their packages within the estimated windows. Rest assured, we work diligently to minimize delays and keep you updated via email.

International Shipping

As a Seattle-based store with a global heart, we deliver to dog lovers worldwide! However, please note that we do not ship to Asia or a few remote regions due to logistical constraints. If you’re unsure about your area, feel free to reach out—we’re happy to help clarify. Our carriers are selected for their reliability, ensuring your dog’s carriers, travel products, and other items arrive in pristine condition.

Tracking Your Order

Once your order is shipped, we’ll send you a tracking number so you can follow its journey to your home. This way, you’ll know exactly when to expect that wagging tail moment when your dog discovers their new goodies!

Returns and Support

If anything isn’t perfect with your delivery, remember that we offer a 15-day return policy from the date of receipt. Our team is here to assist you with any questions about shipping, returns, or product recommendations. Just email us at [email protected], and we’ll respond promptly.